----------------------------------------------------------------- README for Interactive Spine Version 1.00.000 19 September 2001 ----------------------------------------------------------------- Listed below are solutions to known problems which may occur installing or running the application. ----------------------------------------------------------------- (1) PROBLEM: The installation displays a warning that the application may not run correctly using the current display settings. SOLUTION: This application requires that your display settings are set to at least 800 x 600 and with more than 256 colors. To change these settings on your machine proceed as follows: From the Start button, choose "Settings" and "Control Panel". This will bring up a list of controls, from which you should choose the "Display" option. This brings up the Display Properties panel. Click on the "Settings" tab to show the current settings for the numbers of colours, desktop size and font size. Ensure the "Color Palette" setting is set to a value greater than 256 (eg. "65536 colors", "High Color", "16 bit" or "True Color"). Use the "Desktop Area" slider to ensure that it is set to at least "800 by 600 pixels". You can use the "Test" button to check your selection. Click on "Close" when you have finished. ----------------------------------------------------------------- (2) PROBLEM: The installation displays a message indicating "administrator privileges" are required. SOLUTION: The installer has to make changes to the system which, when running under Windows NT, can only be made by a user with administrator privileges. The installer must be run again when a user with administrator privileges is logged-on. Once installed the application can be used by any user. ----------------------------------------------------------------- (3) PROBLEM: When the application is run it displays a warning that a system update is required. SOLUTION: This application requires a recent version of a Microsoft system file called "Comctl32.dll" to be installed. The installer checks for this file and should prompt the user to install the "COMCTL32.DLL" update. However if for any reason the user skipped this part of the installation or it did not complete correctly then it can be installed manually. The update can be installed either by installing a recent version of Microsoft Internet Explorer (4.01 SP2 or later) or by running the Microsoft update program "401comupd.exe" which is supplied with this application. To run the update program: * Ensure the application CDROM is in the drive. * Close the application if it is already running. * From the "Start" button menu, select "Run..." and type "D:\setup\401cmupd.exe" and press RETURN (assuming D is your CD-ROM drive). Follow the on-screen instructions to install the update. Below are the notes supplied by Microsoft for running this update: You can use the file 401comupd.exe to install Comctl32.dll (version 4.72.3611.1900) on Windows 95, Windows 98, and Windows NT 4.0. You cannot use 401comupd.exe for Windows 3.x, Windows for Workgroups 3.x, Windows NT 3.x, Windows 98 SE, or Windows 2000. Do not attempt to run 401comupd.exe on any system with Internet Explorer 5.x installed. You must install Service Pack 3 or later on Windows NT 4.0 before installing 401comupd.exe. As with all operating system changes, administrator privileges are required to use 401comupd.exe on Windows NT 4.0. (note that the file 401comupd.exe has been renamed to 401cmupd.exe on the CD because of filename restrictions) At the time of writing the latest version of this update is available for download at http://www.microsoft.com/msdownload/ieplatform/ie/comctrlx86.asp. ----------------------------------------------------------------- (4) PROBLEM: I'm running Windows NT 4 and the installation fails with a message indicating that I need to install "Service Pack 3". SOLUTION: This application uses a Microsoft utility called the Windows Media Player. The Windows Media Player will only run on Windows NT 4 if Service Pack 3 or later has been installed. Please contact Microsoft to obtain the latest Service Pack. This can usually be downloaded free of change from their web site. Some computer magazines also supply it on their cover-mounted CDs. ----------------------------------------------------------------- (5) PROBLEM: An error occurs during the part of the installation process which says it is installing the "Windows Media Player" SOLUTION: The Windows Media Player is a Microsoft component that this application uses to display video sequences. The Windows Media Player Installer is run as part of the main installation. If you have problems with the Windows Media Player you can try installing it manually. To manually install the Windows Media Player: From the "Start" button menu, select "Run..." and type "D:\setup\mpfull.exe" and press RETURN (assuming D is your CD-ROM drive). Follow the on-screen instructions to install the Windows Media Player. If the Windows Media Player installation fails please contact Microsoft for support. At the time of writing the latest version of the Windows Media Player is available for download at http://www.microsoft.com/windows/windowsmedia/. ----------------------------------------------------------------- (6) PROBLEM: When the application is run it displays a message indicating that the Windows Media Player must be installed. SOLUTION: The Windows Media Player is a Microsoft component that this application uses to display video sequences. The Windows Media Player Installer is normally run as part of the main installation. It may be that you skipped the installation of the Windoes Media Player or it didn't install correctly. To make sure the Windows Media Player is installed correctly you can uninstall the application and then re-install it (see (8)) or you can install it manually (see (5)). ----------------------------------------------------------------- (7) PROBLEM: When the application is run it displays a message indicating it cannot find a file called "appsetup.txt". SOLUTION: This indicates that for some reason the application data files (which normally reside on the supplied CD) cannot be accessed. This could occur if the CD is not in the drive or if the drive letter of the CD drive has changed since the application was last run. Click on "OK" to dismiss this message and a window is displayed which will allow the location of the file to be selected. Navigate to the folder containing "appsetup.txt" and click OK. Note that the "appsetup.txt" file is normally within a folder called "shared". ----------------------------------------------------------------- (8) PROBLEM: I can't re-install the application. SOLUTION: When the CD is inserted in the drive and autorun or when setup.exe is run, a check is made to see if the application is already installed. If it is, the currently installed version is run otherwise the installation process is started. If you want to re-install the application then you should uninstall it first. To uninstall, select the uninstall option from the Start menu or use "Add/Remove Programs" from within "Control Panel". If for any reason you want to force the application to re-install even if it hasn't been uninstalled then you can run D:\setup\setup.exe (assuming D is your CD-ROM drive) which skips the check for a currently installed version.